Benefits Officer

About the role

Sagicor Group Jamaica Limited is hiring a Benefits Officer for its Culture & People Experience team in Kingston. The role supports the administration of health and life insurance, pension and retirement benefits, team member assistance programmes, wellness initiatives and other benefits, and acts as a key point of contact for team members, retirees, HR teams, benefit providers, pension administrators and trustees.

Key responsibilities

• Administer employee benefits programmes, including health and life insurance, pension, retirement, wellness and other approved benefits.
• Process and maintain accurate enrolments, amendments, beneficiary updates, retirement transactions and related records.
• Respond to team member and retiree enquiries and coordinate the resolution of benefits and claims issues.
• Support pension and retirement administration, including documentation, contribution records, reports and liaison with pension administrators and trustees.
• Coordinate with benefits providers and internal stakeholders to deliver benefits on time and implement approved changes.
• Verify documentation and transactions for compliance with procedures, plan rules, legislation and policies.
• Prepare benefits reports, reconciliations, schedules and supporting documents for management and audit.
• Monitor outstanding transactions, provider performance and service timelines, escalating issues where needed.
• Maintain the confidentiality, accuracy and integrity of employee and retiree benefits information, and identify improvements to processes, systems and controls.

Required profile

• Bachelor's degree in Human Resource Management, Business Administration, Accounting, Finance or a related discipline.
• At least three years' experience in human resources, employee benefits administration, pension administration, insurance operations, payroll or a related administrative function.
• Equivalent combinations of education, training and experience may be considered.
• Knowledge of Caribbean benefits and labour environments is an advantage.

Required skills

• Strong knowledge of employee benefits administration, programme management and of health, life, pension, retirement and wellness benefits.
• Understanding of pension, insurance, employment and benefits legislation and regulatory requirements.
• Ability to interpret claims, utilization, cost and workforce data.
• Proficiency in HRIS, benefits administration systems, reporting and data analytics tools.
• Sound knowledge of spreadsheet and word processing software.

Candidates apply through Sagicor's career portal by 6 November 2026; only shortlisted candidates will be contacted.