Human Resource Business Partner - Group

About the role

Digicel, a digital connectivity and communications provider serving nine million customers across 25 markets in the Caribbean, Central and South America, is hiring a Group HR Business Partner. The role is the primary strategic link between business leaders and HR Centers of Excellence, ensuring people strategies and initiatives align with business priorities and deliver measurable results. It acts as a trusted advisor on workforce planning, organizational effectiveness, talent discussions, employee relations and change leadership.

Key responsibilities

• Support the CEO and business leaders in having the right people at the right level, through talent acquisition, talent management, succession planning and employee development
• Ensure underperformance is addressed quickly and PIPs are implemented, monitored and applied fairly
• Handle people matters such as offers, contracts, recruitment, visas, work permits, compensation and employee relations, and ensure compliance with labour legislation and industrial relations frameworks
• Review organisational structure, headcount and cost with business leaders to support the business plan
• Drive employee engagement, culture and organizational effectiveness through people-focused initiatives
• Partner with HR COE teams to turn business needs into people solutions, and advise on organizational design, talent risks and leadership effectiveness
• Guide leaders on employee relations, policy interpretation and complex people matters, and support change management and workforce transitions
• Analyse workforce data on turnover, retention, productivity and engagement, and recommend interventions
• Support business transformation and change initiatives, and use technology and AI to simplify and automate HR processes

Required profile

• Bachelor's degree in Human Resources, Business Administration, Management, Psychology or a related discipline; Master's degree or professional HR certification preferred
• Minimum 8 years of HR experience, including significant experience in an HR Business Partner or strategic HR leadership role
• Proven experience partnering with senior leaders in a complex, multi-country environment
• Experience supporting organizational transformation, talent discussions, workforce planning and change management
• Strong understanding of employee relations, industrial relations and employment legislation
• Experience in matrix organizations and with specialist HR functions

Required skills

• Workforce planning, organizational design and effectiveness, change management, succession planning and talent review
• Knowledge of Human Capital Management systems and people analytics tools
• Leadership coaching, stakeholder management, project and program management, communication and presentation