IT Office Support Consultant – Join Talent Pool

About the role

The Inter-American Development Bank (IDB) is building a talent pool of qualified IT Office Support Consultants to staff its representations across Latin America and the Caribbean. Successful candidates will provide end‑user IT support, maintain workstations and conferencing equipment, and assist with local IT infrastructure.

Key responsibilities

• Deliver day‑to‑day IT support to IDB personnel, covering hardware, software, connectivity and training.
• Provision, configure and manage standard workstations throughout their lifecycle.
• Maintain web‑conferencing equipment to ensure optimal performance.
• Support networking, telecommunications, security systems and coordinate with local service providers.
• Collaborate on new IT initiatives and act as liaison with other IT teams.
• Document incidents, requests and updates in ticketing systems and dashboards.

Required profile

• Academic degree in Computer Science or equivalent.
• Minimum 2 years of professional experience in IT support.
• Proficiency in English and one additional official IDB language (Spanish, French or Portuguese).
• Customer‑service orientation and ability to work in a multicultural environment.

Required skills

• Microsoft Windows 10
• Microsoft Office 365
• Active Directory
• Android and iOS mobile devices
• VMware / VDI
• Workstation maintenance
• ITIL incident and service‑request processes (optional)
• Knowledge of ISO 9001:2015 (optional)
• Familiarity with AI and generative AI technologies (optional)

What we offer

• Opportunity to join a leading development finance institution.
• Exposure to high‑impact projects across the region.
• Professional development and networking within the IDB community.