PMO Manager - Insurance & Investments

About the role

The PMO Manager manages the day-to-day operations of the Project Management Office, covering project planning, coordination, monitoring, reporting and governance. The role supports strategic and operational projects in the insurance and investments sector, including insurance operations, investment services, technology implementation, digital transformation, regulatory compliance and business process improvement. It works closely with project managers, department heads, business stakeholders and senior leadership.

Key responsibilities

• Run the PMO, implement its policies, governance frameworks and project management standards, and maintain documentation, trackers and reporting systems.
• Coordinate project initiation, planning, scheduling, execution and closure, and facilitate project meetings.
• Track progress against timelines, budgets and milestones, maintain dashboards and status reports, and escalate issues to senior management.
• Coordinate insurance projects (product development, underwriting, claims, policy administration, distribution) and investment, compliance and risk projects.
• Assist in preparing project budgets, monitor spending, track resource allocation and coordinate with Finance and Procurement.
• Maintain risk registers, issue logs and dependency trackers, and support mitigation plans.
• Support technology and digital transformation projects, liaising with IT teams, business users and vendors, and track UAT and deployment.
• Prepare status reports, dashboards and management presentations, organize review meetings and communicate with stakeholders.
• Coordinate project managers, PMO analysts and functional teams, and support the development of PMO team members.

Required profile

• Bachelor's degree in Business Administration, Project Management, Finance, Engineering, IT or a related field; MBA preferred.
• Minimum 7-10 years in project management, program coordination or PMO operations, including 3-5 years in a PMO management or project leadership role.
• Demonstrated experience managing project plans, schedules, budgets, reporting and governance, and coordinating cross-functional teams.
• Background in insurance, banking, investment management or financial services is highly desirable.
• Preferred certifications: PMP, PRINCE2, CAPM, Agile/Scrum or Lean Six Sigma.

Required skills

• Microsoft Project, Excel and PowerPoint
• Jira, Asana, Monday.com or similar tools, and project dashboards and reporting tools
• Power BI or other business intelligence platforms
• Risk registers, project trackers and portfolio management systems