Program Manager - Insurance & Investments

About the role

The Program Manager plans, coordinates, executes and monitors a group of related projects and strategic initiatives in the Insurance & Investments sector, ensuring they deliver business outcomes within approved timelines, budgets and quality standards. The role covers business transformation, operational improvements, technology implementation, regulatory compliance, digital solutions, customer experience and product development, working with project managers, department heads, business stakeholders and external vendors.

Key responsibilities

• Develop programme plans, roadmaps, schedules and strategies, define scope, milestones, deliverables and resource needs, and monitor progress
• Implement governance frameworks, reporting and performance monitoring, prepare dashboards and executive updates, and run review meetings and steering committees
• Manage budgets, forecasts and resource allocation, coordinate vendors and contractors, and support procurement and contract administration
• Collaborate with senior management and business teams, manage stakeholder expectations and guide project teams
• Identify and mitigate risks and issues, ensure compliance with insurance, investment and regulatory requirements, and keep governance records
• Coordinate change management, track KPIs and benefits realization, and drive continuous improvement

Required profile

• Bachelor's degree in Business Administration, Finance, Project Management, Economics, IT or a related field; Master's or MBA is an advantage
• 7-12+ years in programme/project management, business transformation or strategic operations, including 3-5 years managing complex cross-functional programmes
• Experience in insurance, banking, investment management or financial services preferred

Required skills

• Proficiency in tools such as Microsoft Project, Jira, Smartsheet or Monday.com
• PMP, PgMP, MSP, PRINCE2 or Agile certifications preferred