Protection Caseworker

About the role

IOM, a UN-related agency on migration, is recruiting a Protection Caseworker for its Assisted Voluntary Return (AVR) programme in Kingston, Jamaica. Reporting to the Programme Coordinator under the Chief of Mission, the caseworker supports safe, dignified post-arrival assistance for migrants, in line with their free, prior and informed consent.

Key responsibilities

• Conduct individual protection screenings of migrants on arrival, identify vulnerabilities and protection risks (including survivors of GBV and human trafficking, children at risk, and those with serious health or psychosocial needs), document needs and prepare individualized case plans.
• Provide case management: follow up cases, ensure delivery of post-arrival services, monitor progress and coordinate referrals to legal, health, psychosocial, family tracing, GBV and child protection services.
• Support safe, dignified assistance with privacy, confidentiality and informed consent, and coordinate with consular, migration and local government authorities.
• Communicate clearly with beneficiaries, explaining available assistance in culturally, age and linguistically appropriate ways.
• Maintain accurate case notes in IOM's case management systems (such as MiMOSA) and coordinate with health, psychosocial and logistics teams.
• Take part in local protection coordination forums, help build referral networks with partners, and assist in reports, assessments and monitoring of protection indicators.
• Travel within the Caribbean for field visits, monitoring and partner site visits, and perform other duties assigned by the Programme Coordinator.

Required profile

• Master's degree in Social Sciences, International Relations, Research, Law or a related field with two years of relevant experience, or a Bachelor's degree with four years of experience.
• Experience in protection case management in humanitarian or migration contexts, including survivors of GBV and human trafficking and children at risk.
• Experience working with vulnerable persons, ideally returnees or deported migrants, and with referrals to local protection actors, NGOs or government services.
• Experience in programmes with a movement operations component is an advantage; experience with IOM or other UN agencies on assisted voluntary return is preferred.
• Fluency in English (oral and written); working knowledge of Spanish is an advantage.

Required skills

• Knowledge of IOM and inter-agency protection standards and guidelines, including IOM Case Management Guidelines.
• Proficiency in MS Office (Word, Excel) and case management tools; knowledge of MiMOSA is a strong asset.
• Good written and verbal communication, teamwork and adaptability in challenging conditions.