Retention Specialist

About the role

Deliver sales talks to describe products or services, persuading potential customers to purchase or donate. The role involves handling outbound communications and providing enthusiastic, courteous service to enhance customer satisfaction.

Key responsibilities

• Handle outbound calls, emails, and chats within specified time frames.
• Provide enthusiastic, courteous, and exceptional service to enhance customer satisfaction.
• Develop and maintain product knowledge to resolve issues and effectively close sales.
• Maintain performance standards and adhere to company policies, procedures, and equipment care guidelines.

Required profile

• Minimum 5 CXC passes including English A and Mathematics; a degree is an asset.
• At least 1 year of experience in telemarketing or face‑to‑face sales.
• Aptitude for multitasking across multiple interfaces.

Required skills

• Strong negotiation, articulation, and persuasive abilities.
• Excellent verbal and written communication, listening, and interpersonal skills.
• Problem analysis and solving, attention to detail, and customer‑service orientation.
• Ability to handle rejection professionally and work independently toward goals.