Telecommunication Retention Agent

About the role

We are seeking a Telecommunication Retention Agent to handle outbound calls, emails, and chats, delivering persuasive sales talks to potential customers.

Key responsibilities

• Handle outbound communications within specified time frames.
• Provide enthusiastic, courteous, and exceptional service to enhance customer satisfaction.
• Develop and apply product knowledge to resolve issues and close sales.
• Maintain performance standards and adhere to company policies and procedures.

Required profile

• Minimum 5 CXC passes including English A and Mathematics (or at least 3 CXC passes with those subjects).
• One year experience in telemarketing, face‑to‑face sales, or hard sales.
• Aptitude for multitasking across multiple interfaces.

Required skills

• Strong negotiation, articulation, and persuasive abilities.
• Excellent verbal and written communication, listening, and problem‑analysis skills.