Applications Processing Associate

About the role

Sutherland, a global provider of technology and business process services, is hiring an Applications Processing Associate in Kingsland, Jamaica. The associate extracts key data from application images and processes applications according to established guidelines, working full time.

Key responsibilities

• Extract key data from application images and enter it into the applicable system.
• Accurately process applications and determine eligibility by reviewing documentation and performing accurate calculations where applicable, in line with established guidelines.
• Review appeals and provide determination resolutions.
• Research errors on suspended or on-hold applications.
• Call customers by telephone to clarify application information, and follow up with a second call if necessary.
• Identify and report suspected fraud or red flags in applications so they can be addressed before final approval.
• Carry out special projects as assigned by management.

Required profile

• Minimum of 4 CXC subjects.
• Ability to type 30+ words per minute.
• Ability to process a minimum of 50 units per day.

Required skills

• Experience with Microsoft Windows and Internet-based applications.