Customer Service Advisor

About the role

DHL is seeking a Customer Service Advisor to be the voice of the company for inbound callers from Jamaica and other regions. You will ensure every interaction reflects DHL’s commitment to quality service and helps improve customers' lives one shipment at a time.

Key responsibilities

• Track and resolve shipping errors, manage product orders and delivery status inquiries.
• Handle a high volume of inbound calls, understand customer needs and promote DHL services.
• Use database and web‑based programs to provide timely responses.
• Coordinate with other departments during outages and redirect calls as needed.
• Identify sales leads and service improvement opportunities during calls.
• Encourage self‑service by guiding customers to MYDHL+ and other online tools.

Required profile

• Excellent typing and telephone etiquette.
• Strong conflict‑resolution and problem‑solving abilities.
• Superior verbal and written communication skills.
• High level of computer proficiency and passion for helping customers.

Required skills

• Experience with telephone and order‑booking systems.
• Familiarity with MYDHL+ online platform.

What we offer

• Robust career support in an international environment.
• Collaborative culture with motivated colleagues.
• Competitive, performance‑driven compensation.