Clearance/Customer Assist Agent – Montego Bay

About the role

Laparkan is seeking a motivated Clearance/Customer Assist Agent to join its Montego Bay team. The role combines customer service with customs clearance duties, supporting clients in the shipping industry and ensuring smooth port operations.

Key responsibilities

• Handle inbound and outbound customer inquiries related to shipments and clearance processes.
• Prepare and submit customs documentation in accordance with Jamaican regulations.
• Coordinate with port authorities, freight forwarders, and internal teams to facilitate timely cargo release.
• Monitor shipment status and provide accurate updates to clients.
• Maintain records of clearance activities and ensure compliance with company policies.

Required profile

• Minimum of 2 years experience in customs clearance or customer service within the shipping sector.
• Strong verbal and written communication skills.
• Good understanding of customs and port procedures.
• Ability to work independently and handle multiple tasks in a fast‑paced environment.

Required skills