Customer Relations & Scheduling Coordinator

About the role

The Customer Relations & Scheduling Coordinator ensures smooth appointment management, proactive customer communication, and efficient parts logistics for a service centre. This role supports customer retention through reminders and coordinates inter‑branch parts transfers to keep workshop operations on schedule.

Key responsibilities

• Schedule, confirm, and reschedule customer service appointments while maintaining an up‑to‑date calendar.
• Conduct reminder calls, follow‑up communications, and handle missed appointments to support retention.
• Retrieve and deliver service‑related parts between branches, ensuring timely availability for repairs.
• Act as liaison with other locations, monitor parts transfer status, and resolve logistical issues.
• Manage head‑strap camera issuance for test drives and maintain related logs.
• Maintain accurate records of appointments, communications, and parts movements, and prepare reports as needed.

Required profile

• Minimum of five CSEC subjects (including English and Mathematics) or three CAPE subjects.
• Certificate, Diploma or Associate Degree in Business Administration, Customer Service, Logistics, Operations Management or related field.
• At least three years of experience in customer service, scheduling, administration or logistics coordination; automotive service experience is a plus.
• Valid driver’s licence preferred, with a clean driving record considered an asset.