Freight Clerk

About the role

This position handles day-to-day shipment processing, documentation and customer coordination for air and ocean exports. The Freight Clerk works closely with the Operations Lead and with customers, suppliers, airlines and shipping lines to keep shipments moving smoothly and in line with standard operating procedures.

Key responsibilities

• Coordinate with customers on shipment handling and handle their enquiries and complaints
• Process inbound shipments and file shipping documents according to standard procedures
• Monitor shipment status and update company systems such as Ops Log and Cargo Wise
• Fill billing templates and send them to Finance, process vendor payment requests and scan invoices
• Collect services and duties with the customer before or at delivery
• Manage all air and ocean export shipments and create job orders
• Handle cargo preclaims and monitor empty container returns under the demurrage procedure
• Detect and report non-conformities to drive improvements

Required profile

• 3 years of relevant experience, preferably in freight forwarding and logistics
• Brokers license
• Orientation to detail

Required skills

• Basic knowledge of AFR- and OFR operations, including handling, documentation and customs clearance
• MS Office