Dispatcher/Logistics Coordinator

About the role

Adlinc Business Services Limited is looking for an enthusiastic Dispatcher/Logistics Coordinator to support its 24/7/365 dispatch and delivery operations across North America. You will act as the central hub for assigning orders, routing drivers, and ensuring timely, reliable deliveries for our customers.

Key responsibilities

• Receive customer orders and assign them to available contract drivers in relevant North American cities.
• Use mapping and dispatch software to plan optimal routes and monitor delivery progress.
• Handle inbound calls, emails, and chat inquiries from clients with professionalism.
• Resolve client queries, issues, and concerns related to dispatch and delivery.
• Track dispatched orders continuously, addressing delays or complications promptly.
• Manage post‑delivery inquiries, providing timely solutions.
• Maintain accurate records of client interactions, transactions, and feedback.

Required profile

• High school diploma; Associate’s or Bachelor’s degree is a plus.
• Previous experience in dispatch, customer service, or logistics (courier or BPO sectors preferred).
• Familiarity with North American business etiquette and cultural nuances.
• Ability to multitask, prioritize, and make quick decisions in a fast‑paced environment.
• Strong verbal and written communication skills in English.

Required skills

• Proficiency with computers and dispatching tools.
• Experience using CRM software.
• Experience using mapping and route‑optimization software.

What we offer

• Group Health and Life insurance.
• Two weeks paid vacation.
• After‑hours transportation support.