Administrative Services Specialist

About the role

The Administrative Services Specialist will support KPMG United States through the Jamaica Extended Support Services (JESS) delivery centre. You will ensure efficient execution of administrative tasks, proactive customer communication, and collaboration with internal KPMG teams.

Key responsibilities

• Handle day‑to‑day administrative requests including customer communications, document processing, data analysis, PowerPoint preparation, meeting coordination and travel booking.
• Provide proactive communication, conduct quality reviews, random audits and contribute to best‑practice sessions for process improvement.
• Support client engagement management by creating invoices, drafting engagement letters, reconciling time and expenses, and processing payables.
• Research client and market information, update CRM records, and prepare materials for internal and external training events.

Required profile

• Bachelor’s degree in Business Administration or related field.
• Minimum three years of administrative experience in a large professional services environment.
• Strong verbal and written communication, analytical judgment, and ability to work independently and within a team.
• Excellent organizational and time‑management skills with the ability to meet deadlines.

Required skills

• Proficiency in Microsoft Office Suite – Word, Excel (intermediate to advanced), PowerPoint, Outlook.
• Experience using a Customer Relationship Management (CRM) system.