Call Center Representative

About the role

We are looking for a fast‑moving, system‑savvy customer support agent to join our remote team. The role focuses on high‑volume invoice processing, accounts‑payable auditing and data validation for a leading waste‑services client.

Key responsibilities

• Triaging incoming email inboxes, filtering noise and routing actionable invoices to the processing queue.
• Extracting invoice data using OCR (DocuPeak) and validating fields against source PDFs, correcting missing or inaccurate information.
• Navigating multiple ERP platforms (NetSuite, SAP, Oracle or similar) to cross‑reference data and handle exceptions.
• Escalating ambiguous or complex entries to senior reviewers for further investigation.

Required profile

• High comfort with data systems, software platforms and digital workflows.
• Proven ability to multitask in a high‑volume environment while maintaining accuracy.
• Strong analytical mindset with keen attention to detail.
• Fast typing speed and ability to meet tight deadlines.
• Excellent written and verbal communication with a customer‑centric approach.
• Proactive problem‑solver who can investigate root causes of discrepancies.

Required skills

• Microsoft Office (basic proficiency).
• DocuPeak for OCR data extraction.
• Experience with ERP systems such as NetSuite, SAP, Oracle or comparable platforms.