Enterprise Account Manager – Drive Growth & Customer Success

About the role

The Enterprise Account Manager is responsible for the commercial success of an assigned portfolio of enterprise customers. You will drive revenue growth, protect existing revenues, and deliver an exceptional customer experience while operating within the Digicel Business Way2Sell framework.

Key responsibilities

• Own and grow the assigned portfolio by meeting revenue, retention and profitability targets and expanding wallet share.
• Develop and execute strategic account plans aligned with customer business objectives, monitoring renewals, risks and growth opportunities.
• Build trusted relationships with key stakeholders and act as a strategic technology partner through regular engagement and Quarterly Business Reviews.
• Coordinate with Service Managers and cross‑functional teams to ensure superior customer experience and delivery of commitments.
• Collaborate with Pre‑Sales, Product and Delivery teams to design value‑based solutions and drive adoption of Digicel Business products.

Required profile

• Bachelor’s degree in Business Administration, Marketing, IT, Engineering or related field.
• 3 to 5 years of experience in enterprise sales, account management or business development with a proven record of achieving revenue targets.
• Experience managing complex enterprise customers and executive‑level relationships.
• Knowledge of telecommunications, ICT, cloud, cybersecurity and managed services is an asset.

Required skills

• Strong consultative and value‑based selling abilities.
• Executive stakeholder management and relationship building.
• Strategic account planning, territory and pipeline management.
• Financial and commercial acumen, negotiation and influencing.
• Excellent presentation, communication and analytical problem‑solving skills.