Service Advisor – Customer Service & Repair Coordination

About the role

We are looking for a Service Advisor to be the primary point of contact for customers bringing vehicles in for service and maintenance. The role combines telephone and face‑to‑face interaction, ensuring a smooth and transparent repair process from the initial enquiry to vehicle delivery.

Key responsibilities

• Answer telephone calls and greet customers in person, providing accurate information and addressing queries.
• Prepare detailed Repair Orders, verify parts availability, and receive vehicles for service.
• Communicate customers’ concerns, assessments and diagnoses to the Service Manager and Workshop Supervisor.
• Keep customers informed about the progress of work, any extensions, and final outcomes.
• Ensure repairs are completed according to the Repair Order and that vehicles are cleaned to company standards before delivery.
• Enter completed job sheets into the customer log and flag serious complaints to management.
• Accurately generate invoices, process cash payments and ensure all paperwork, including gate passes, is completed before vehicle release.