Group Telesales and Digital Sales Manager

About the role

The Group Telesales and Digital Sales Manager is responsible for end‑to‑end management and performance of telesales and digital sales channels across multiple Digicel markets. The role drives growth, channel strategy and continuous productivity improvement aligned with Group commercial objectives.

Key responsibilities

• Define and evolve the Group‑wide commercial strategy for telesales and digital sales channels.
• Ensure alignment with gross adds, revenue and productivity targets for Mobile and D+.
• Translate strategic goals into market‑specific implementation plans.
• Guide local market teams in deploying go‑to‑market strategies, commercial tracking routines and frameworks.
• Drive execution of sales tactics, promotions and training.
• Monitor daily and weekly channel performance KPIs and identify course‑correction needs.
• Optimize market coverage, rep allocation and productivity benchmarks.
• Ensure commissions and incentives are designed to drive cost‑efficient sales growth.
• Act as the channel expert and strategic advisor to local sales teams and cluster leads.

Required profile

• Minimum 3‑5 years of experience in telesales/digital sales channels with a proven track record of transforming and implementing these channels.
• Robust analytical skills to assess market performance metrics and drive actionable insights.
• Demonstrated leadership capabilities to influence and collaborate effectively with cross‑functional teams and key market stakeholders.
• Excellent communication and interpersonal skills to foster collaboration and drive alignment across diverse teams.

Required skills

• Strategic channel leadership and execution.
• Analytical skills for market performance metrics.
• Leadership and collaboration with cross‑functional teams.
• Communication and interpersonal skills for stakeholder management.