Administrative Coordinator - Learning & Development

About the role

KPMG Jamaica's Jamaica Extended Support Services (JESS) delivery centre in Kingston supports its member firm KPMG United States with back-office services. As Administrative Coordinator for the Tax Learning and Development process area, you will help plan and deliver training rollouts, combining attention to detail with the ability to multi-task and work under pressure.

Key responsibilities

• Proactive client communication and prompt responses to messages
• Collaborate with KPMG internal teams on requests, prepare meeting agendas and take notes, and archive proceedings
• Help prepare reports and presentations, and resolve administrative problems by analysing information
• Enter data into SharePoint databases and transform data in Excel (VLOOKUPs, pivot tables, slicers)
• Run and analyse KPMG system reporting, including Focus analytics and employee bios
• Order and ship printed training material, and support virtual training attendance tracking (building and running polls, reporting results)

Required profile

• Bachelor's degree from an accredited university/college or equivalent professional accreditation
• At least two years of relevant experience in Administrative Services or a similar process
• Ability to identify and resolve exceptions to standard processes and escalated issues, and to manage daily tasks independently
• Strong attention to detail

Required skills

• Intermediate Excel with pivot tables, slicers, VLOOKUPs and data transformation
• Intermediate PowerPoint, Word and Adobe Acrobat
• Basic SharePoint

Working conditions

• Hybrid model: at least five days per month in the office, more if needed
• Use of KPMG-approved generative AI tools and a largely paperless, information-systems-based workflow
• Fast-paced team environment; occasional extended hours or work on public holidays