Movement Operations Associate (Beneficiary-Facing Activities)

About the role

IOM, a UN-related organization, is recruiting a Movement Operations Associate (Beneficiary-Facing Activities) in Kingston. The role supports migrant and refugee movements by providing direct support to beneficiaries, managing travel-related processes, assisting vulnerable individuals and ensuring compliance with IOM operational and protection standards. Internal and external candidates are welcome.

Key responsibilities

• Carry out beneficiary-facing activities across resettlement, relocation, humanitarian admissions, family reunification and voluntary repatriation, and guide Operations Assistants when needed
• Coordinate field support with units, agencies and service providers at airports, seaports, transit centres, camps and consolidation points, including overnight and weekend work
• Arrange transportation of beneficiaries to and from consolidation points, and provide food and other essentials
• Support individuals with special needs, including unaccompanied and separated migrant children and at-risk cases
• Help with pre-departure formalities such as travel documents and exit permits
• Enter and update data in the relevant systems and report issues to supervisors
• Provide selection mission support and interpretation at transit points and during transport
• Assist visa applicants with appointments, biometrics and document collection on request from government agencies
• Travel on duty and follow IOM Standards of Conduct, including protection mainstreaming and PSEA

Required profile

• High school diploma with five years of relevant experience, or a bachelor's degree in Social Science, International Relations or Regional Studies with three years of experience
• Prior movement operations, transportation or management experience, and experience in resettlement programmes
• Fluency in English (oral and written); IOM's official languages are English, French and Spanish
• Avoidable: airport experience is a distinct advantage; knowledge of another UN official language is also an advantage

Required skills

• Computer literate with good knowledge of Microsoft Office
• Strong interpersonal and communication skills, attention to detail and ability to work under pressure with little supervision