Assistant Manager - Branch Operations

About the role

We are looking for an Assistant Manager to lead branch operations at our Westmoreland location. The role focuses on delivering an excellent client experience, promoting loyalty, and ensuring efficient, secure branch processes.

Key responsibilities

• Market and promote the bank’s products and services to clients.
• Monitor client feedback and escalate issues as needed.
• Oversee treasury servicing, wash‑through, general ledgers and suspense accounts.
• Manage risk areas including expenses, cash custody, internal audit and privacy compliance.
• Track branch performance against profit & loss and balance‑sheet targets.
• Safeguard stamps, keys, cheques and other negotiable instruments.
• Maintain registers such as vault register and ensure security equipment (alarms, CCTV) is functional.
• Control opening of the branch and vault according to guidelines.
• Review and act on end‑of‑day reports, verify outgoing items and dispatch maintenance forms.
• Supervise daily imaging process of the Source NDP machine and ensure unauthorized system transactions are addressed.
• Train, coach and mentor team members, conduct performance appraisals and manage performance standards.
• Perform any other duties assigned by management.

Required profile

• First degree in Management Studies, Accounting, Finance or a related discipline from a recognised tertiary institution.
• Minimum five years’ supervisory experience in retail banking.
• Thorough knowledge of branch operations, teller functions, client service and cash management.
• Familiarity with Central Bank regulations governing retail banking.
• Understanding of POCA, AML/CFT and related policies.
• Strong analytical, problem‑solving and communication skills.

Required skills

• Proficiency with word processing software.
• Proficiency with spreadsheet applications.