Client Support Specialist

About the role

The Client Support Specialist assists small‑business clients throughout the customer lifecycle. You will engage with Job Board clients by phone and email, resolve account issues, and educate them on how to maximise the value of our product suite to achieve their hiring goals.

Key responsibilities

• Interact with clients via phone and email to troubleshoot account problems.
• Provide consultative guidance to understand client pain points and suggest effective solutions.
• Act as the product expert for an expanding portfolio of recruitment advertising tools.
• Achieve client‑centric KPIs such as CSAT and conversion rates.
• Handle a high volume of inbound inquiries while maintaining a professional demeanor.
• Perform administrative tasks and navigate internet resources and MS Office efficiently.

Required profile

• Strong oral and written communication skills.
• Quick learner with a tech‑savvy mindset.
• Ability to work under pressure, multitask and prioritise.
• Adaptable, receptive to feedback and continuously improving work style.
• Positive, professional attitude representing the company.
• Minimum 3 CXC passes or equivalent, or comparable experience.
• At least 1 year of experience in customer service or B2B client support.
• Successful completion of a criminal background check and drug test.

Required skills

• MS Office proficiency.
• Internet navigation.
• Basic knowledge of online advertising, SEM or PPC (preferred).