Collections Agent

About the role

Niwajo Management Consultancy LLC, a provider of revenue cycle and accounts receivable services based in Jamaica, is hiring a full-time, on-site Collections Agent in Montego Bay. The agent manages outstanding accounts, ensures timely payments and maintains positive client relationships, and is expected to handle difficult conversations, negotiate payment arrangements and meet recovery targets.

Key responsibilities

• Manage inbound and outbound collection calls to recover outstanding balances
• Contact customers to resolve overdue accounts professionally and on time
• Negotiate payment plans and settlements while following company policies
• Maintain accurate records of all interactions and account updates
• Follow up consistently on delinquent accounts until resolved
• Build respectful relationships with customers
• Meet and exceed collection targets and performance metrics

Required profile

• Minimum 2 years of collections experience
• Proven ability to negotiate and close deals
• Results-driven with a competitive mindset

Required skills

• Strong communication and objection-handling skills
• Strong organizational and time-management skills

What we offer

• Base salary plus commission
• Uncapped earning potential
• Performance-based incentives