Embossing Associate (Contract)

About the role

Sagicor Bank Jamaica Limited is seeking an Embossing Associate on a contract basis to join its Card Operations team in Kingston. The role involves handling the embossing, packaging and dispatch of Visa credit cards and Mastercard debit, prepaid and credit cards while maintaining strict custody controls.

Key responsibilities

• Encode, emboss and package daily credit, debit and prepaid cards and hand them to the Dispatch Associate.
• Run the embossing process, prepare and print credit‑card mailers, and ensure monthly renewal cards are verified by a supervisor.
• Maintain daily card‑stock balances, manage consumable inventory and adhere to internal custody policies.
• Liaise with courier partners, respond to client queries and escalations, and conduct research for branches or agencies as requested.
• Collaborate with other departments, communicate issues promptly and support special projects as needed.

Required profile

• Minimum Diploma or Associate’s Degree in Business Administration, Management Studies, Finance or a related field.
• Strong oral and written communication abilities.
• Analytical mindset with the capacity to work independently.
• Basic knowledge of card acquiring/issuing processes is an asset.

Required skills

• Proficiency with word‑processing software (e.g., Microsoft Word).
• Proficiency with spreadsheet applications (e.g., Microsoft Excel).