Information Technology (IT) Manager

About the role

The International Seabed Authority (ISA) is an international organization established under UNCLOS and the 1994 Agreement, and its Communications and Information Technology Unit (CITU) sits within the Office of Administrative Services in Kingston, Jamaica. CITU delivers secure, reliable and resilient ICT services covering infrastructure, enterprise applications, cybersecurity, governance, business continuity and digital services. The IT Manager provides technical and operational leadership for the ICT function, advises management, coordinates ICT activities across the Secretariat and oversees ICT service delivery.

Key responsibilities

• Lead and coordinate reliable, secure and responsive ICT services, manage ICT staff and technical resources, and oversee infrastructure, networks, applications, cloud services and end-user services
• Contribute to ICT policies, standards and governance, and identify, assess and mitigate cybersecurity and information-security risks
• Oversee information-security, access management, vulnerability, monitoring, incident management and information-protection controls, and audit, assurance and compliance activities
• Provide technical oversight of the ERP system, enterprise applications, website and digital services, and act as ICT focal point between business owners, users, service providers and technical resources
• Coordinate ICT projects from requirements to implementation, and manage relationships with external partners, service providers and vendors, including procurement input and contract monitoring
• Oversee business continuity and disaster-recovery arrangements, including periodic testing of recovery procedures
• Contribute to ICT planning, advise management on technology requirements and risks, and promote continuous improvement and emerging technologies

Required profile

• Sound knowledge of ICT operations, infrastructure, enterprise applications, information security, cybersecurity, ICT risk management, business continuity and disaster recovery
• Understanding of ICT governance, service management, access management, vulnerability and incident management, data protection and third-party ICT risks
• Ability to assess technical and operational issues, identify risks and control gaps, and coordinate solutions and corrective actions
• Professionalism, creativity, planning and organizing, and managing performance competencies