Insurance Underwriter Assistant

About the role

Sutherland is looking for detail-oriented, highly administrative individuals to join its back-office support team as an Insurance Underwriter Assistant (UA) supporting a leading specialty insurance company. The role provides structured support for commercial Excess & Surplus (E&S) lines within a blended, dual-trained pod that enables fast transaction processing, business continuity and partner satisfaction.

Key responsibilities

• Handle back-office processing tasks assigned by the Customer Underwriter, including document and policy assembly such as preparing binders, issuing policies and assembling declarations and forms.
• Follow up on subjectivities and coordinate inspections where applicable.
• Execute underwriter-directed endorsements, cancellations and rewrites.
• Handle small business and digital transactions and routine servicing questions within documented boundaries.
• Engage in professional outreach, compile structured emails and use Microsoft Teams and service desk ticketing for escalations.

Required profile

• Minimum of 3-4 CXC/GCE/City and Guilds subjects including English, or a U.S. high school diploma or GED; a passing CSEC English grade is required.
• Valid government-issued ID, TRN and NIS card, and ability to pass a criminal background check and drug test as needed.
• Ability to work any day and any assigned shift, including weekends and public holidays.
• Willingness to train and/or work onsite at the Red Hills Road site.
• 1 year of BPO/customer service experience preferred; customer service experience is an asset.

Required skills

• Typing over 30 WPM with 80% accuracy and basic PC keyboarding.
• Basic Microsoft Office (Outlook, Word, Excel) and CRM application experience preferred.
• Pre-hire assessment in typing, reading comprehension, writing and web navigation.
• Strong written and verbal communication, multitasking and time management.

What we offer

• Competitive salary with base pay, incentives, overtime and shift differentials, plus annual merit increases.
• Paid training, vacation and sick leave, health and life insurance, lunch benefits and subsidy.
• Onsite lunch concessionaire, free shuttle for early and late shifts, and a daily refuel plan.
• Career development, reward and recognition programs and a paid referral program.