Remote Receptionist (Belize, Costa Rica, Jamaica, Mexico)

About the role

Wanta Thome is an employment-law firm that helps individuals navigate employment disputes and secure compensation. It is hiring a remote receptionist to act as the front door of the firm: answering every inbound call quickly and warmly, finding out who the caller is and what they need, and routing them to the right person. Calls and web inquiries must be recorded accurately in the CRM (HubSpot). The role is a reception and routing position; no legal advice is given and no intake interviews are conducted. It is an independent contractor position for people living in Belize, Costa Rica, Jamaica or Mexico, with shifts between 8:00 a.m. and 6:00 p.m. U.S. Central Time.

Key responsibilities

• Answer all inbound calls on the cloud phone system (3CX) using the firm greeting, within two rings whenever possible.
• Identify callers (potential new client, existing client, opposing counsel or court, vendor, etc.) and route potential new clients to an available Intake Paralegal by warm transfer; otherwise capture contact details and create a follow-up task in HubSpot.
• Route existing clients to their assigned paralegal or case manager, and escalate true emergencies according to firm protocol.
• Log every call in HubSpot, create or update contact records and avoid duplicates.
• Process website inquiry forms within 15 minutes and route them to the right team.
• Take clear, accurate messages and route them through HubSpot tasks or Microsoft Teams.
• Maintain HubSpot data quality during slower periods and coordinate coverage with the other receptionists.

Required profile

• Native or near-native spoken and written English, with a clear, professional phone voice.
• At least 2 years of experience in a phone-based role such as call center, customer service, reception or front desk.
• Calm, empathetic communication with upset or frustrated callers, strong judgment and discipline in following procedures.
• Absolute discretion, as confidential information is heard daily.
• Quiet, private home workspace and reliable wired internet of at least 10 Mbps, with a backup connection.

Required skills

• Comfort learning new software quickly (HubSpot, cloud phone systems, Microsoft Teams).
• Preferred: experience at a law firm, medical office or similar setting handling confidential information.
• Preferred: experience with HubSpot, Salesforce or another CRM, and with 3CX or another VoIP system.

What we offer

• Pay of US$6 to US$8 per hour depending on experience, paid to you as an independent contractor.
• The firm provides a laptop and headset.