Learning & Development Advisory Officer

About the role

KPMG Jamaica's Jamaica Extended Support Services (JESS) delivery center in Kingston provides back-office support to its member firm KPMG United States. The L&D Advisory function is expanding at JESS, and the Officer coordinates assigned learning programs and operational activities from start to finish. The role reports primarily to the JESS Resource Management lead and works with client stakeholders under a team extension model.

Key responsibilities

• Coordinate assigned learning programs end-to-end, supporting planning, execution, monitoring and completion.
• Develop and run communication plans, including invitations, updates and liaison with business partners.
• Manage participant, facilitator and program mailboxes so that requests are acknowledged, routed, tracked and resolved.
• Coordinate facilitator scheduling and session readiness, including Outlook planners and arrangements for KPMG and non-KPMG facilitators.
• Track learning requests from receipt to completion and follow up with stakeholders.
• Maintain learning offerings, including build grids, rosters and closeout activities.
• Keep program trackers, reports and data clean, and manage inquiries through ServiceNow and other approved channels.
• Maintain collaboration and document spaces such as Microsoft Teams channels and SharePoint folders.
• Perform quality checks on deliverables, facilitator information and communications, and coordinate corrections.
• Maintain process guides, SOPs, templates and knowledge resources, and identify workflow bottlenecks and automation opportunities.
• Support cross-training, special projects and pilots, and complete ad hoc tasks as assigned.

Required profile

• Bachelor's degree.
• At least 2 years of experience in a professional environment.
• Ability to work in a fast-paced team environment, primarily in a paperless setting using information systems all day.
• May need to work extended hours periodically or on public holidays.