Senior Manager Business Support

About the role

The Senior Manager, Business Support at Scotia Jamaica Life Insurance Company Limited (SJLIC) provides strategic leadership and oversight of the Business Support Unit. The role is accountable for operational excellence, stronger risk and regulatory governance, improved service delivery and digital transformation in line with SJLIC's strategic priorities.

Key responsibilities

• Lead the development and execution of the Business Support Unit's strategic priorities and annual operating plan, setting clear objectives, accountabilities and performance measures.
• Optimize business processes, workflows, capacity and service delivery so operations remain efficient, scalable and aligned with growth priorities.
• Lead the first-line risk and control framework, covering RCSA/CRCA, KYC, AML/ATF and sanctions controls, and oversee assessment, monitoring, escalation and remediation of risks.
• Lead responses to internal and external audits and regulatory reviews, ensure remediation plans are implemented and regulatory reporting is accurate and on time.
• Champion digital transformation using automation and AI-enabled solutions, and drive business continuity and operational resilience.
• Set service and performance standards, monitor SLAs, KPIs, KRIs and operating expenses, and act on performance gaps.
• Build partnerships with Senior Leadership, Business, Technology, Risk, Compliance, Human Resources and Shared Services.

Required profile

• Postgraduate degree, preferably in Business, Accounting, Finance or a related discipline; FLMI designation is an asset.
• At least six years of progressive management experience in the life insurance industry, including leading people managers and multidisciplinary operational teams.
• Demonstrated risk and control management experience, including evaluating risk, recommending corrective actions and reporting non-compliance.
• Proven cross-functional leadership and stakeholder management, including with external vendors and consultants.

Required skills

• Strong knowledge of IFRS 17 and its impact on insurance operations, data, processes and financial reporting.
• In-depth knowledge of FSC and BOJ regulatory requirements, the Insurance Act, the Proceeds of Crime Act and AML/ATF requirements.
• Strong working knowledge of life insurance operations and core insurance systems.
• Proficiency in Microsoft Office, Power BI and AI-enabled tools.