Vacation Account Manager

About the role

We are seeking a motivated and organized Vacation Account Manager to provide personalized support to clients throughout the reservation process. The ideal candidate enjoys working with people, communicating professionally, staying organized, and finding solutions based on individual client needs.

Key responsibilities

• Communicate with clients by phone, email, and virtual platforms.
• Understand client preferences, requirements, and budgets.
• Research destinations, accommodations, activities, and available options.
• Present suitable vacation and reservation options to clients.
• Assist with reservations and related requests while maintaining accurate records.
• Monitor payments, deadlines, confirmations, and follow‑up requirements.
• Coordinate with suppliers and service providers when necessary.
• Respond to client questions, resolve concerns, and follow up with prospective and existing clients.

Required profile

• Strong written and verbal communication skills.
• Excellent customer service and relationship‑building abilities.
• Strong organizational and time‑management skills with attention to detail.
• Ability to research information and compare available options.
• Self‑motivated, reliable, professional, and able to work independently.

Required skills

• Basic computer and digital skills.
• Ability to learn new software and online platforms.

What we offer

• Remote work environment.
• Training and onboarding with ongoing guidance and support.
• Access to company tools and resources.
• Opportunities to develop customer service, sales, and account‑management skills.
• Flexible scheduling options where applicable.