Store Associate - Paint Retail, Montego Bay

About the role

Sherwin-Williams is hiring a Store Associate for its retail store in Montego Bay, St. James. The associate works with wholesale and retail customers to understand their needs, answer questions about paint products and recommend the right solutions, while resolving concerns quickly and keeping the store and products at high visual standards. The role involves customer contact, including with minors, and access to cash and other payment methods.

Key responsibilities

• Deliver excellent customer service and build trustful relationships with wholesale and retail customers
• Assist customers in person and by phone, and process sales transactions accurately
• Pull products from the sales floor or warehouse, tint and mix products to customer specifications, and stock shelves and set up displays
• Maintain the cleanliness and organisation of the store, office, warehouse and surrounding areas, and load/unload delivery trucks
• Keep work order files and formulas precise, follow inventory control procedures and suggest ways to improve sales
• Meet the store's sales goals on a monthly, quarterly and yearly basis

Required profile

• At least 18 years old and legally authorised to work in the country of employment
• High School diploma or GED, or passing grades in GCE/CXC CSEC (O'Levels) Math and English, or equivalent
• Able to retrieve items from shelves and lift up to 50 lbs frequently and 100 lbs occasionally
• Willing to work all scheduled hours, including evenings and weekends
• Internal candidates need a "meets expectations" rating on their last appraisal and completed HR Cloud eLearning courses

Preferred qualifications

• Valid, unrestricted driver's licence
• One year of experience in delivery, retail or customer service
• Previous experience selling paint or operating tinting and mixing equipment
• Bilingual ability, including Spanish