Customer Service Specialist – On‑site (Jamaica)

About the role

The Customer Service Specialist will deliver exceptional support to customers, handling inquiries, resolving issues, and ensuring high satisfaction levels in a fast‑paced environment.

Key responsibilities

• Handle customer interactions with efficiency and empathy.
• Provide tailored solutions that meet customer needs.
• Ensure a positive experience through effective communication and professional phone etiquette.

Required profile

• Fluency in English (B2/C1 level) is mandatory.
• Strong customer service and support skills.
• Proven ability to enhance customer satisfaction and experience.
• Problem‑solving, active listening, and attention to detail.
• Experience in a customer‑facing role; familiarity with CRM tools is a plus.
• Flexibility to work night and overnight shifts.
• Professional phone etiquette and communication techniques are a plus.