Accounts Receivable / Collections Officer

About the role

Our client, a well‑established financial services organization, is looking for a results‑driven Accounts Receivable/Collections Officer to manage delinquent accounts, negotiate payment arrangements and drive recovery targets. The role demands persistence, commercial awareness and confidence in handling difficult conversations.

Key responsibilities

• Manage assigned delinquent accounts and ageing buckets to meet collection and recovery goals.
• Conduct consistent follow‑up on past‑due accounts and outstanding balances.
• Negotiate payment arrangements, settlements and recovery proposals with customers.
• Track promises to pay and take action when commitments are not honoured.
• Analyze ageing reports, prioritize accounts by risk and recovery potential.
• Support account restructuring and refinancing where appropriate.
• Maintain accurate records of collection activities, customer commitments and outcomes.
• Prepare weekly and monthly collection and recovery reports.
• Assist with repossession and post‑repossession recovery activities as required.
• Escalate high‑risk accounts and recommend suitable recovery actions.

Required profile

• Associate or Bachelor’s degree in Accounting, Finance, Business Administration or related field.
• 2–3 years of direct experience in debt collections, receivables recovery or credit management.
• Proven track record of meeting or exceeding collection targets.
• Experience negotiating payment arrangements and managing delinquent accounts.
• Background in banking, consumer finance, micro‑finance, leasing or automotive finance is an advantage.
• Strong organisational skills, resilience and ability to work under measurable targets.

Required skills

• Advanced Microsoft Excel.
• Familiarity with financial or loan management systems.