Human Resources Manager

About the role

A group of retail stores and other businesses is looking for an experienced, practical and people-focused Human Resources Manager to oversee staff matters and HR systems across the group. The role combines day-to-day HR leadership with employee and industrial relations expertise, working closely with management to strengthen performance, engagement and a culture of trust, accountability and respect. The position is based in Liguanea, Kingston, with travel between business locations as needed.

Key responsibilities

• Lead recruitment, onboarding, probation reviews and workforce planning across the group
• Develop, implement and review HR policies, procedures and systems that are consistent, fair and legally compliant
• Manage employee and industrial relations cases, including grievances, workplace investigations, disciplinary matters and dispute resolution
• Coach managers on supervision, performance concerns, conduct and sound employment decisions, working with legal advisors and employee representatives
• Oversee employee records, attendance and leave, and HR inputs for payroll
• Set up performance appraisal processes and coordinate training, staff development and succession planning
• Monitor staffing levels, overtime, absenteeism and turnover, and recommend improvements and cost controls
• Promote employee engagement and well-being, and coordinate workplace injury reporting and return-to-work support
• Maintain confidential case records and provide HR reports and dashboards on workforce trends and emerging risks
• Handle employee separations and offboarding, support organisational change and keep policies current

Required profile

• Bachelor's degree in Human Resource Management, Industrial Relations, Law, Business Administration or a related discipline
• At least seven years' progressive HR experience, including management or supervisory responsibility and substantial hands-on experience in employee and industrial relations
• Strong knowledge of Jamaican labour legislation and industrial relations, with experience managing investigations, grievances, disciplinary processes and disputes
• Proven success implementing HR systems, policies and performance management processes
• Investigation, analytical, negotiation and conflict-resolution skills, with the ability to coach managers
• Experience supporting multiple locations, especially in retail, supermarkets, property management or pharmacy operations, is an advantage
• Professional HR or Industrial Relations certification and experience coordinating workplace injury processes are assets
• Valid driver's licence and willingness to travel between locations

Required skills

• Proficiency in HR software and Microsoft Office, particularly Excel

To apply, send your résumé and cover letter by November 13, 2026, with the subject line "Application - Human Resources Manager".