Credit & Collections Services Associate I

About the role

Conduent is seeking a Credit & Collections Services Associate I to join its Montego Bay team. In this role you will engage with customers to recover past‑due balances, provide excellent service, and ensure compliance with company policies and regulations.

Key responsibilities

• Contact customers by phone regarding overdue accounts and collect payments.
• Negotiate payment arrangements, settlement options and follow up on broken promises.
• Escalate accounts according to established procedures.
• Explain account balances, fees, payment options and resolve disputes.
• Maintain accurate records of interactions, update customer information and collection notes.
• Monitor accounts to ensure timely follow‑up and protect confidentiality.
• Adhere to all compliance, security and data‑privacy guidelines.

Required profile

• Excellent verbal and written communication skills.
• Strong negotiation and persuasion abilities.
• Professional handling of customer objections.
• High attention to detail and strong organizational skills.
• Ability to work in a fast‑paced environment and meet targets.

Required skills

• Basic computer proficiency, including Microsoft Office applications.