Learning & Development Project Coordinator

About the role

KPMG Jamaica's Jamaica Extended Support Services (JESS) delivery centre in Kingston is contracted to support its member firm KPMG United States. The Learning & Development project coordinator initiates, plans and executes L&D course development projects, mainly digital assets such as web-based training, Degreed pathways and other self-study formats. The role involves managing complex processes, communicating between several teams and handling multiple projects at once.

Key responsibilities

• Lead the initiation and planning of L&D course projects, especially digital and virtual training.
• Collect requirements, support scoping discussions, draft timelines and communicate process requirements to stakeholders.
• Partner with learning experience designers and subject matter experts to keep design and development on track.
• Build expertise in learning modalities such as WBT, VILT, Degreed pathways, VOD and others so project plans include all required inputs and durations.
• Facilitate collaboration with Learning Technology, graphic design, programming, learning operations and delivery teams.
• Use Clarizen and Smartsheet to track timelines, resources and scope changes.
• Identify risks and issues and manage remediation strategies.
• Maintain accuracy, confidentiality and quality across deliverables and take on other duties assigned to the L&D team.

Required profile

• Bachelor's degree, or one extra year of relevant experience in place of it.
• At least two years of recent experience in a professional services firm or similar environment.
• Experience supporting administration, coordination or programs across multiple workstreams or projects.
• Strong communication, critical thinking, research, project management and business analysis skills.
• Ability to work independently with limited supervision and in a fast-paced, customer-service environment.

Required skills

• Microsoft Office Suite, with advanced Excel and Word, Outlook and PowerPoint.
• Creating and maintaining reports, trackers, documentation and data sets.
• Project management tools such as Clarizen and Smartsheet.

Work is hybrid: at least five days per month in the office, with occasional extended hours or public holidays. Paperless work using information systems throughout the day, and use of KPMG-approved generative AI tools is expected.