Reservation Sales Specialist - Hotel Booking (Soft Sales)

About the role

itel is looking for a Reservation Sales Specialist in Kingston to sell to prospective international customers by answering incoming calls. The role uses strong communication and persuasive sales skills to help customers find customised travel solutions, while providing excellent customer service.

Key responsibilities

• Clarify, research and communicate information accurately so that options meet customer needs in response to inquiries, requests and requirements.
• Cross-sell ancillary products and services where appropriate to grow revenue.
• Enter required data accurately into company systems for tracking and retaining customer records.
• Process forms and reports accurately and promptly, including special handling requests.
• Make sure all interactions follow company policies and customer service standards.
• Complete customer adjustments accurately and on time, and prepare customer communications with professional vocabulary and grammar.

Required profile

• High school or GED.
• At least 5 CSEC passes, including grade 1 or 2 in English A.
• At least 1 year of work experience in a customer-oriented and/or sales role.
• 6 months of experience in the hospitality industry or in a role involving working well with people, negotiating, overcoming objections and upselling or cross-selling.

Required skills

• Fluent speaking, reading and writing in English, with excellent communication and active listening.
• Computer proficiency, including multitasking across several screens and basic troubleshooting.
• Typing speed of 20 to 30 wpm.