Hotel Reservation Specialist

About the role

itel is looking for a Reservations Sales Specialist in Montego Bay. The role sells to prospective international customers by answering incoming calls, using strong communication and persuasive sales skills to find customized travel solutions, while providing excellent customer service.

Key responsibilities

• Clarify, research and communicate information to give customers options that meet their needs, and cross-sell ancillary products and services to grow revenue.
• Enter customer data accurately into company systems for tracking and retention.
• Handle forms and reports related to special reservation requests promptly and accurately.
• Make sure all interactions follow company policies and customer service standards.
• Complete customer adjustments accurately and on time, and prepare customer communications with professional vocabulary and grammar.

Required profile

• High school or GED.
• At least 5 CSEC passes, including grade 1 or 2 in English A.
• At least 1 year of work experience in a customer-oriented and/or sales role.
• 6 months of experience in the hospitality industry or in a role involving working well with people, negotiating, overcoming objections and upselling or cross-selling.

Required skills

• Fluent speaking, reading and writing in English, with excellent communication and active listening.
• Computer proficiency, including multitasking across several screens and basic troubleshooting.
• Typing speed of 20 to 30 wpm.