Reservation Specialist - Hotel B69

About the role

Hotel B69 is looking for a Reservation Sales Specialist to sell to prospective international customers. The role involves answering incoming calls, using strong communication and persuasive sales skills to help customers find tailored travel solutions, while growing revenue through cross-selling ancillary products and services.

Key responsibilities

• Clarify, research and communicate information accurately so that options meet customer needs in response to inquiries, requests and requirements.
• Cross-sell ancillary products and services where appropriate to obtain and grow revenue.
• Enter required data accurately into company systems for tracking and retaining customer records.
• Process forms and reports related to reservation special handling requests quickly and accurately.
• Ensure all interactions follow company policies and customer service standards.
• Complete customer adjustments accurately and on time, and prepare customer communications with professional vocabulary and grammar.

Required profile

• High school or GED.
• At least 5 CSEC passes, including Grade 1 or 2 in English A.
• At least 1 year of work experience in a customer-oriented and/or sales role.
• 6 months of experience in the hospitality industry or in a role involving working well with people, negotiating, overcoming objections and upselling or cross-selling.

Required skills

• Fluent speaking, reading and writing in English, with excellent communication and active listening.
• Computer proficiency, including multitasking across several screens and troubleshooting basic computer issues.
• Typing speed of 20 to 30 wpm.

Training starts on 8 December 2026.