Country Station Manager - Aviation Catering

About the role

Goddard Enterprises (GCG), a provider of aviation catering solutions such as Sky Dining, Airport Dining, Aviation Support and Culinary, is looking for a Country Station Manager for its business lines in Jamaica. The role focuses on increasing the operational efficiency of the country business, ensuring safe and efficient operations, acting as a company representative on regulatory issues and overseeing a large team.

Key responsibilities

• Maintain constant communication with the Cluster GM, management, staff and vendors, and develop short- and long-term goals and strategies with the Cluster GM.
• Implement and maintain safety and quality assurance protocols, and oversee accounts payable and accounts receivable.
• Analyse monthly operating costs and sales reports from the country P&L to drive cost control, waste reduction and productivity improvement, and forecast financial performance.
• Lead and motivate a large team, including setting up career development plans for direct reports and resolving problems.
• Conduct budget reviews, report cost plans to upper management, and monitor KPIs against operational and financial targets.
• Act as main point of contact for customer issues related to equipment quality, service or on-site accidents, and partner with cross-functional teams to improve tools and systems.
• Collaborate with Procurement on vendor selection, contract negotiation and cost efficiency, and work with HR on staffing needs and hiring.
• Build relationships with local stakeholders, including government entities, regulators and community organisations, and contribute to strategic planning.
• Additional duties: oversee materials and inventory for industrial catering, canteens and ground services; review and approve operational invoices; track vendor pricing, rebates and service levels; and enforce safety standards.

Required profile

• Bachelor's degree in operations management, business administration or a related field.
• 8+ years of proven experience in senior or strategic leadership or operations management in multinational or complex companies; airline, airline catering, industrial catering or airline ground operations experience preferred.
• Ability to manage multiple departments, build trust and diversity within a team, and handle conflict and negotiations.
• Strong budget oversight skills and ability to delegate while keeping control of branch operations and customer service.
• English spoken and written; Spanish is an asset but only required in Latin American countries.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook); knowledge of international business operations, labour laws, unions and collective agreements preferred.
• SAP proficiency is preferable for financial data and reporting.