Service Field Technician

About the role

F.T. Farfan (Jamaica) Limited is recruiting a Service Field Technician for a full-time, on-site position in Jamaica. The role covers effective and timely service and repair of customer equipment and the timely completion of all required paperwork.

Key responsibilities

• Perform diagnostics and repairs as assigned by the Manager, according to manufacturer specifications
• Procure the tools and parts needed to carry out the required duties
• Produce timely and detailed reports through job cards
• Contact customers and communicate estimates and costs
• Assist with collecting purchase orders and payments, and with departmental collections and deliveries
• Assist in the workshop as and when required
• Follow all Health, Safety and Environmental (HSE) policies and procedures and promote HSE awareness
• Carry out other related duties that help the company's operations

Required profile

• Minimum of five CXC O' level or GCE passes including Mathematics and English Language
• N.E.C. certification in auto or diesel mechanics, or a certificate from an accredited technical institution
• Five years of experience in the relevant field
• Bronze, Silver and Gold certification in STIHL Service Advantage Training
• Valid driver's licence with a Defensive Driving Certificate
• Good, working vehicle
• Legally authorised to work in Jamaica; relocation costs are the candidate's responsibility

Required skills

• Proficiency in the Microsoft suite of products
• Excellent interpersonal, organisational and communication skills (oral and written)
• Ability to work in a fast-paced environment with minimal supervision