Assistant Front Office Manager

Hyatt

New

🇬🇧 English

Job description

About the role

Support front office leadership in smooth daily operations and outstanding guest satisfaction at Dreams Rose Hall Resort & Spa.

Key responsibilities

Coordinate front desk coverage and daily workflows
Coach agents on service, procedures and accuracy
Handle escalated guest concerns and service recovery
Monitor arrivals, VIP needs and room readiness
Support cash controls, reporting and operational compliance

Required profile

Experience supervising a hotel front office team
Knowledge of PMS, guest handling and shift operations
Strong leadership and communication skills
Ability to prioritize decisions in busy environments

Questions fréquentes

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Published 18 hours ago

Expires 1 month from now

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