Field Service Technician - Scent Equipment

About the role

The Aroma Trace Jamaica is hiring a Field Service Technician to install, refill and maintain its scent equipment at client properties across Jamaica. The role is full-time and on-site in Montego Bay, and the technician acts as the company's face on site, ensuring every unit works and stays maintained on schedule.

Key responsibilities

• Install and commission scent equipment at client sites to agreed layouts, using existing power outlets where possible, then test and confirm operation with the client.
• Relocate, reduce or remove units on request, leaving premises clean and undamaged.
• Service devices on each client's cycle (typically every 30 days), adjust settings to the agreed programme, and clean and inspect equipment.
• Respond to reported faults within 48 hours and repair or replace faulty units within 5 business days; escalate recurring faults and parts needs to the operations team.
• Act as the courteous point of contact for hotel and spa staff, follow property safety and security rules, and gather client feedback and upsell opportunities.
• Complete a service report for every visit, manage inventory and report loss, theft or damage the same day.

Required profile

• High school diploma with passes in Mathematics and English (CSEC or equivalent).
• At least 1-2 years' experience in field service, maintenance or equipment installation.
• Valid Jamaican driver's licence with a clean driving record.
• Willingness to travel island-wide and occasionally work early mornings, evenings or weekends.
• Police record clearance.
• Preferred: hospitality experience, basic electrical or mechanical maintenance knowledge, familiarity with safe handling of fragrances or chemicals.

Required skills

• Troubleshooting small electrical and mechanical equipment.
• Reliability, attention to detail and clear communication with clients.
• Organisation, planning efficient routes and managing stock across sites.
• Basic digital skills: smartphone, email and simple reporting apps or spreadsheets.

What we offer

• Company vehicle, travel allowance, uniform and tools.
• Work involves lifting units and stock of up to [X] kg, climbing ladders and working at height.

To apply, send a CV and a short cover letter by November 15, 2026; only shortlisted candidates will be contacted.