Technical Programme Documentation and Knowledge Management Consultant

About the role

IOM Jamaica is seeking a Category B consultant to document, systematize and disseminate knowledge about its response to Hurricane Melissa, the first Category 5 storm to hit Jamaica. The work is supervised by the Head of Programmes and coordinated with the Shelter Officer, the Programme Unit and the M&E Unit. It is a deliverable-based consultancy, performed remotely.

Key responsibilities

• Review programme reports, assessments, SOPs, technical guidance and visibility products, and consult with programme staff to identify key components, achievements, approaches, challenges and lessons learned.
• Design and produce a 30-page technical programme document (A4 landscape) covering objectives, methodology, achievements and lessons learned, with photos and human-interest stories.
• Develop an internal guidance note on Information, Education and Communication (IEC) materials, including procedures for development, adaptation, review, approval and dissemination, plus an annex of contextualized resources.
• Prepare an A4 one-pager brochure summarizing IOM's achievements during the response.
• Produce thematic technical programme factsheets for web publication.
• Obtain technical input and approval from colleagues, incorporate feedback and maintain version control of all deliverables.

Required profile

• Bachelor's degree in International Development, Architecture, Communications or a related field.
• Minimum five years of professional experience in technical writing, programme documentation, knowledge management, information management, communications or humanitarian operations and programming.
• Demonstrated experience developing technical publications, guidance documents, reports and communication materials.
• Experience documenting disaster response, shelter, recovery, resilience or humanitarian programmes is highly desirable.

Required skills

• Strong technical writing, programme documentation and knowledge management skills.
• Ability to synthesize complex technical information into accessible products for different audiences.