Customer Service Specialist – Accounting Services

About the role

The Customer Service Specialist supports Conduent’s accounting services by handling inbound client calls, resolving billing and account issues, and maintaining accurate records. This role requires strong problem‑solving abilities and a professional demeanor.

Key responsibilities

• Answer a minimum number of customer calls daily, addressing concerns such as address changes, invoicing, late charges, payment history, and tax questions.
• Process single ACH and credit‑card payments using customer‑provided software and update account information in the system.
• Maintain customer records, scan and upload documentation to OnBase, and sort correspondence received via mail, email, fax, or other channels.
• Respond to written inquiries within three business days and adhere to the Average Talk Time target of 3‑5 minutes.

Required profile

• Strong communication skills with the ability to turn frustrated callers into repeat customers.
• Ability to multitask across multiple software applications while maintaining accuracy.
• Typing speed of at least 20 WPM.

Required skills

• InfoLease
• Microsoft Office (including Outlook)
• SharePoint
• OnBase document management
• Experience processing ACH and credit‑card payments