Sales Development Representative

About the role

Fusion CX combines digital solutions with personalized customer interactions, using AI-driven tools, analytics and automation to serve sectors such as BFSI, healthcare, life sciences, retail, utilities and telecom. It is hiring a full-time, on-site Sales Development Representative in Kingston to identify and qualify new business opportunities. The person engages prospective clients through outbound calls, emails and social channels, nurtures leads and sets up meetings or demos for the sales team.

Key responsibilities

• Research target markets and understand customer needs
• Articulate Fusion CX's value proposition clearly and professionally
• Engage prospects via outbound calls, emails and social channels, and nurture leads
• Set up meetings and demos for the sales team
• Maintain accurate records in CRM systems and track pipeline activities
• Collaborate with sales and marketing teams to optimize campaigns and messaging
• Meet daily activity and conversion targets, provide feedback from prospects and contribute to a performance-driven team

Required profile

• Strong inside sales and lead generation skills, including outbound prospecting and pipeline building
• Solid sales and business development skills, able to qualify prospects and support deal progression
• Excellent verbal and written communication and active listening in a client-facing context
• Goal-oriented, self-motivated, able to meet targets in a fast-paced environment
• High school diploma required; a college degree in Business, Marketing, Communications or a related field is preferred
• Experience in customer experience, contact center or B2B services is beneficial, as is familiarity with AI-driven or digital solutions

Required skills

• CRM tools
• Basic data entry and report generation